Terms & Conditions

SHIPPING POLICY:

We offer the following delivery services:

  • Express Delivery via SF express (Limited to Hong Kong only, unable to accept special request on gift wrapping)

  • Pick up by Appointment (Limited to Hong Kong only, limited locations)


With the exception of specifically listed promotions on the website, delivery policy is listed below.

  • Free Delivery with every order over HK$1000 (after discount).

  • HK$50 delivery fee will be charged for orders below HK$1000 (after discount).

Areas in service

  • P.O Box is not accepted as shipping address.

  • Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.

  • Express Delivery Service via SF express is available within Hong Kong Island, Kowloon, New Territorities, with non-Service Area only as follows: (additional charges may apply) 

Tung Chung, Cheung Chau, Sai Kung, Clear Water Bay, Peng Chau, Lamma Island, Tai Tam Road (Chai Wan Section), Cape D' Aguilar, Mount Butler Firing Range, Fei Ngo Shan, Kwun Yam Shan, Tai Mo Shan, Tso Kung Tam Outdoor Recreation Centre, Muk Min Ha Tsuen, Shing Mun Reservoir, Sam Mun Tsai, Tai Mei Tuk, Brides Pool, Tai Po Wun Yiu Road, Kadoorie Farm and Botanic Garden, Ng Tung Chai, Tai Po Fung Yuen Road, Sha Tau Kok, Kwu Tung,Wo Hop Shek Cemetery, Ta Shek Wu, Tsiu Keng, Luk Keng, Wu Kau Tang, Sheung Shui Wa Shan, Ping Che, Ta Kwu Ling, Sandy Ridge, Pat Sin Leng, Lung Shan Temple, Fairview Park, Palm Springs, Mong Tseng Wai, Nim Wan, Sheung / Ha Pak Nai, Pat Heung, Mai Po, Nam Sang Wai, Tai Tong Lychee Valley, Tai Tong Country Park, Tuen Mun River Trade Terminal,Lung Kwu Tan, Lady MacLehose Holiday Village, Po Toi O,Tai Au Mun, Shap Sze Heung,Yung Shue O, Tai Mong Tsai, Tseng Tau, Kam Shan, Ma On Shan Tsuen, Po Fook Memorial Hall, Tao Fong Shan, Junk Bay Chinese Permanent Cemetery, Ngong Ping,Pui O, Tai O, Tong Fuk, Mui Wo, Tung Chung Road, Tai Long Wan Village, Ma Wan, Discovery Bay, Siu Ho Wan, Frontier Closed Area, Lo Wu,Man Kam To

Shipping days and schedules

  • The shipment will be ready in 1-3 business days upon confirmation of payment. Delivery time might vary depending on stock availability. If the courier fails to contact the recipient when delivering the package, the parcel will be postponed to the next working day to arrange delivery. 

  • Delivery time will be delayed in case of incorrect delivery info/contact information

 
Shipment tracking/ change of shipping address

  • Service Provider: SF express 

  • A confirmation SMS along with the tracking link will be sent to the phone no. provided by the customer.

  • Once the order is shipped out, any changes in the address shall be arranged with Kerry Express by contacting their Customer Service directly. Any delay in the delivery/incurred expenses shall be borne by the customer.

  • If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact Kerry Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded.

​RETURN POLICY​

  • The order cannot be revised or canceled once confirmed. However, we shall try checking with the relevant departments regarding your request and contact you again within 3 working days. The shipment might be slightly delayed. Thank you for supporting IBRENDAE.

  • All products are non-exchangeable & non-refundable once received unless confirmed with defect case (Must provide Photo to apply for an exchange/refund with our Customer Service Team.)

  • All products to be exchanged must be accompanied by the original Receipt and an exchanged reference number.

  • No products may be exchanged if on any sale, used, opened, or damaged.

  • Each item can only be exchanged once.

  • To return any items, please contact Customer Service on 3182 6953 or by email info@ibrendae.com from Monday to Friday, 9.00 am to 6.00 pm.

  • Postage will not be refunded if any.

  • Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is completed.

  • IBRENDAE is not responsible for damage after delivery.

  • All claims for shortages must be reported to customer service on the day of delivery.

  • IBRENDAE reserves the right of final decision in case of any dispute.

PRIVACY POLICY

  • Absolutely no information posted to our website or entered into a sales form is disclosed to any third party company other than for the purposes of credit card purchase validation, fulfillment for order delivery, marketing and promotion. We will use this information internally, and do not share any consumer data.

  • We are always complying with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). In doing so, we will ensure our staff strictly follow the standards of security and confidentiality.

  • Use of cookies

  • This website uses cookies to improve your shopping experience. Cookies are pieces of computer code stored on your computer or other mobile/handheld device when you visit certain pages of this website. Cookies do not contain any personally identifiable information and are not harmful to your computer but can be used to ‘remember’ previous visits to our website.

Update on Personal Information Collection Statement


The new Part VI (A) under the Personal Data (Privacy) (Amendment) Ordinance 2012 is effective on 1st April 2013. Under the new regulatory regime, we are required to procure the consent of data subject for direct marketing activities. However, the new regulation is not applied to the personal data collected before 1st April 2013, provided that we have explicitly informed you about the use of information on direct marketing and no objection had been received. We hereby inform you that we intend to use your personal data for our direct marketing activities, included but not limited to promotions, treatments, product information, testimonials, sample redemptions, awards and other services that are sent by us or joint promotional partners. The promotional materials are not including member activation email, receipt and invoice. We will continue to use your data unless we receive your objection. To cancel the subscription of promotional materials, please inform us by email: info@ibrendae.com

 

Thank you again for your support to IBRENDAE!

IBRENDAE COMPANY LIMITED